Calm an angry customer
Pick replies in English and Roman Urdu, and watch the mood change.
Spot the scam message
Find 3 warning signs before you reply.
Try it
Takes about 1 minute.
The problem
Staff and customers know scams exist, then share a code with a convincing message anyway.
Who it's for
Staff at banks, mobile wallets and service companies, and public awareness campaigns
Before and after
See how we make a difference
Before
A typical awareness session
- A slide listing warning signs.
- A poster that says "Never share your PIN".
- A recreation of a common training, not a real client's.
After
Redesigned
- Change 1: A realistic message in Roman Urdu and English, as scams really arrive.
- Change 2: Wrong taps get a gentle "not a warning sign".
- Change 3: A clear action at the end: don't reply, call the number on your card.
- Reason for change 1: Practice on a real-looking message beats a list on a slide.
- Reason for change 2: Mistakes are safe here, so people learn from them.
- Reason for change 3: Everyone leaves knowing exactly what to do next.
In person
Using this in a workshop
In a workshop, pairs try it on one phone, then compare the signs they found. Afterwards, we send the link as practice for the next 2 weeks, with a new message each week.
How we'd build this for you
Spot the problem in a realistic example
This activity is one example of a pattern that works in almost any subject. Here's how the same idea could look in yours.
- BankingSpot the red flags in a loan application.
- HealthcareFind the errors in a prescription before it reaches a patient.
- Factory safetyFind the hazards in a picture of a busy production floor.
- Data protectionFind the personal data that shouldn't be in a shared file.
- Academic integritySpot the problems in a reference list.
We build it with your subject experts and your own examples, for your workshops and your learning platform. Every piece works on phones, by keyboard and with screen readers.
Free to use
Use it in your teaching
Add this activity to your own course or training, free, with credit to ApexID.
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