Calm an angry customer
Pick replies and watch the mood change.
Spot the phishing email
Find 3 warning signs before you click.
Try it
Takes about 1 minute.
The problem
Staff can list the warning signs on a slide, then still click the link in a real email.
Who it's for
Security awareness and compliance training for all staff
Before and after
See how we make a difference
Before
A typical security course
- A slide listing 10 warning signs.
- A quiz that asks staff to recall the list.
- A recreation of a common course, not a real client's.
After
Redesigned
- Change 1: A realistic email to inspect.
- Change 2: Wrong clicks get a gentle "not a warning sign".
- Change 3: A clear action at the end: report it, don't click.
- Reason for change 1: Practice on a real-looking email beats a slide that lists warning signs.
- Reason for change 2: Mistakes are safe here, so staff learn from them.
- Reason for change 3: Staff leave knowing exactly what to do next.
How we'd build this for you
Spot the problem in a realistic example
This activity is one example of a pattern that works in almost any subject. Here's how the same idea could look in yours.
- HealthcareFind the errors in a prescription chart before it reaches a patient.
- Health and safetyFind the hazards in a picture of a busy workshop.
- Data protectionFind the personal data that shouldn't be in a shared document.
- FinanceSpot the red flags in an expense claim.
- Academic integritySpot the problems in a reference list.
We build it with your subject experts and your own examples, in your learning platform. Every piece works on phones, by keyboard and with screen readers.
Free to use
Use it in your teaching
Add this activity to your own course or training, free, with credit to ApexID.
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